How The Portal Works

A simple four-step process for submitting and tracking municipal grievances.

  1. 1. Submit

    Choose department and service, then describe the issue with clear facts. No account is required.

  2. 2. Track

    Save your tracking ID shown after successful submission and check status updates anytime.

  3. 3. Review

    Authorized officers investigate, assign, and update complaint status through an auditable workflow.

  4. 4. Resolve

    Follow progress until corrective action is recorded and the complaint is closed with transparency.

Important: Keep your tracking ID safe. The system cannot recover lost IDs.